Support
Help and Support
Answers, downloads, and a real person when you need one. Start with a channel below, or jump to a common topic.
Support Docs
Guides, prerequisites, error codes, and troubleshooting steps. Start here.
Open DocsForum
Open a private ticket with the same account you buy with. Announcements and service status live here too.
Open the ForumDiscord
Live chat with staff and the community, if you prefer it. Anything that needs a record belongs on the forum.
Open DiscordEmail Support
Order or technical question? Email support@mudcrab.co with your order id and we will help.
Email SupportAfter You Buy
How Delivery Works
Every order is delivered through your dashboard. Here is the whole flow, start to finish.
- 1 Pay by card, wallet, bank, or crypto at checkout.
- 2 We email a temporary password to the address you used.
- 3 Log in to your dashboard with that temporary password.
- 4 Choose your own password when prompted.
- 5 Download your launchers, redeem keys, and track your subscription.
Common Topics
Find What You Need
Use the temporary password we emailed after purchase, then set your own.
Redeeming a KeyHave a license key or gift? Paste it into the Redeem a Key section of your dashboard.
Downloads and LaunchersGrab the latest launchers and resources once you are signed in.
Payments and CryptoHow card, wallet, bank, and crypto payments, delivery, and refunds work.