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MudCrab Labs

Support

Help and Support

Answers, downloads, and a real person when you need one. Start with a channel below, or jump to a common topic.

Support Docs

Guides, prerequisites, error codes, and troubleshooting steps. Start here.

Open Docs

Discord

The fastest way to reach us. Live help from staff and the community.

Open Discord

Email Support

Order or technical question? Email support@mudcrab.co with your order id and we will help.

Email Support

Support

support@mudcrab.co

Orders, license keys, and technical help. Include your order id.

Business

hello@mudcrab.co

Partnerships, press, bulk licensing, and other business matters.

After You Buy

How Delivery Works

Every order is delivered through your dashboard. Here is the whole flow, start to finish.

  1. 1 Pay by card, wallet, bank, or crypto at checkout.
  2. 2 We email a temporary password to the address you used.
  3. 3 Log in to your dashboard with that temporary password.
  4. 4 Choose your own password when prompted.
  5. 5 Download your launchers, redeem keys, and track your subscription.

Common Topics

Find What You Need

Signing In

Use the temporary password we emailed after purchase, then set your own.

Redeeming a Key

Have a license key or gift? Paste it into the Redeem a Key section of your dashboard.

Downloads and Launchers

Grab the latest launchers and resources once you are signed in.

Payments and Crypto

How card, wallet, bank, and crypto payments, delivery, and refunds work.