Question 1

How do I pay?

Accepted Answer

Two ways. Pay with cryptocurrency through NOWPayments (Bitcoin, Ethereum, USDT, Monero and 150+ more), or pay by card through our hosted checkout (SellAuth or Stripe). Pick your method on the checkout page.

Question 2

Which cryptocurrencies do you accept?

Accepted Answer

Effectively any major coin. Checkout is powered by NOWPayments, which supports 150+ assets including BTC, ETH, LTC, USDT, USDC, XMR and SOL. You choose the coin on the payment screen and pay to the address shown.

Question 3

Do you accept credit and debit cards?

Accepted Answer

Yes. Card payments (and Apple Pay / Google Pay where available) are handled by our hosted card checkout. Your card details go straight to the payment processor. They never touch our servers.

Question 4

When do I get my product?

Accepted Answer

Delivery is instant for available products. As soon as your payment confirms, your download and license key appear on the confirmation page and are emailed to you. Crypto payments deliver once the transaction reaches the required confirmations.

Question 5

What's your refund policy?

Accepted Answer

Because every order delivers a license key and downloadable software immediately, sales are final once a key has been issued. If something doesn't work, contact support first and we'll make it right.

Question 6

Which Windows versions are supported?

Accepted Answer

Windows 10 and Windows 11, on both Intel and AMD processors. Per-product requirements are listed on each product page.

Question 7

Is this legal to use?

Accepted Answer

Our tools are built for lawful purposes: gaming, security research, virtualization and sandboxing, privacy, and software testing. You are responsible for using them in line with applicable laws and the terms of any service you access.

Question 8

Where do I get support?

Accepted Answer

Join our Discord or post on the forum for the fastest help. For order-specific questions, email support@mudcrab.co with your order id and we'll get back to you. For partnerships, press, or other business matters, email hello@mudcrab.co.